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Find quick answers to your questions below...
WHY BORROW
• Why borrow instead of purchase?
HOW TO BORROW
• How can I get full access to the website and pricing information?
• How do I borrow?
• How do I find your SIZE CHART?
• How do I know it will fit?
• How do I return my rented item?
• How is it 90% off, if I have to pay for cleaning as well?
• How many items can I borrow at once?
• How much does standard membership cost?
• What is your 'Sale' section?
• When is my credit card charged for rentals?
• Who pays for shipping?
• Can I RESERVE an item for a specific date, how does it work?
• Will you accept my check, money order or COD?
• Would it be possible to ship my order overnight delivery?
• How long can I borrow an item?
• How long will it take to get my order?
• How will I know when my item is shipped?
• If I fall in love with an item I've borrowed and can't possibly return it, can I purchase it?
• What are the late fees?
• What is WAIT LIST, and when will my WAIT LIST item arrive?
CLOTHING
• Are these authentic designer dresses and clothing?
• Are they 'new'? What condition is the clothing in?
• Can I dry clean or alter the clothing myself?
• What if I dirty or damage the item I am borrowing?
ORDER STATUS
• Can I remove an item from my WAIT LIST?
• Has my order shipped?
• How do I change quantities or cancel an item in my order?
• How do I track my order?
• An item is missing from my shipment.
MY ACCOUNT
• Help! I already gave my email address, but it won't let me log in.
• How can I get $10 for referring friends?
• How do I create an account?
• How do I edit my account information?
• I forgot my password.
SHIPPING AND RETURNS
• When will I receive my order?
• What states and countries do you ship to?
• How much is my shipping?
• When will my order ship, and what are my shipping charges?
• What is the Return Policy?
• How do I return my product?
GUARANTEES
• Fit
• Authenticity Guarantee
• Privacy Policy
• Security
PRICING AND BILLING
• Do I have to pay sales tax?
• I have a question about my charges.
• What are my payment choices?
• I need a copy of my receipt/invoice.
• When will my credit appear on my account?
• When will my credit card be charged?
BUYER'S GUIDE
• How do I buy/redeem a gift card?
• How do I find my product?
• How do I navigate the site?
• How do I use a coupon?
ADDITIONAL SUPPORT
• How can I contact you?